Capture customer email addresses
Whether you hear the cash register ring or the bell on the door as a customer walks out empty-handed if your business isn’t at least attempting to capture customer email addresses at the point of sale for marketing or remarketing purposes, shame on you.
But, chances are if you’re reading this, you understand how valuable a constantly evolving list of customer emails can be both for marketing and re-marketing purposes. However, you may be struggling with the most effective ways to actually capture these email addresses in your store or showroom. Let’s start at the beginning.
WHY WE WANT EMAILS
In an age where companies like Google, Microsoft, Apple, and Yahoo connect every aspect of your daily computing experience to your email address, they have become increasingly valuable. Email addresses, especially those captured at the point of sale, give a business the ability to market efficiently and cost-effectively with specific customers who have interacted with their products. Furthermore, email addresses are attached to social media accounts like Facebook, Twitter, Instagram, and LinkedIn, allowing a business to create multiple touch points for the specific type of customer it is targeting, or to find clones of that customer and market to them. But how do we get them?
- OFFER VALUE
“Can I have your email address?” is an approach with a success rate of about 0.00001% because it immediately puts the customer’s guard up. It triggers nightmares of painfully squinting to find the tiny “unsubscribe” button at the very bottom of the message. This technique is email mining at its worst No value equals no email address. Instead, try giving the customer something he wants first.
- OFFER INFORMATION
Create a standard, non-invasive check sheet sales associates use while interacting with customers. As products are discussed, make note of the styles, brands, and features that the customer seems especially interested in. At the point of sale, if the customer needs to continue shopping, an offer to email a list of the products with pictures and prices is rarely refused. Not only does this approach capture the customer’s email, it also helps segment their information into specific categories for re-marketing purposes which significantly lowers “opt-out” rates.
- OFFER VISION
Flooring, painting, furniture, and other similar home product manufacturers typically offer some sort of “see it in your own home” tool in which customers can upload pictures of their actual room/home and see what that product would look like. Although these tools are readily available, many customers aren’t aware of them. A savvy salesperson in one of these industries can offer to email the customer a picture of the actual product in their home in exchange for a picture of the room.
- OFFER ORGANIZATION AND CONSERVATION
If your POS system has the capability to email receipts, that’s exactly what you should be doing. Receipts via email are easier for a customer to keep track of and they’re much better for the environment. “Can we email you your receipt to help save trees?” is usually enough to get the go-ahead.
- OFFER CASH BACK
How much is an email worth to you? Based on your business model and product price points, create a “Cash Back” offer valid on the customer’s next purchase. The cash back coupon along with trackable promo code, can be emailed to the customer as a thank you for their qualifying purchase. The key is that the offer must be valuable enough for the customer to actually claim it. For example, giving a customer $5 back after purchasing a $2,000 couch is probably not going to work, but $50 or $100 is a different story if your profit margin allows it.
- OFFER EXCLUSIVITY
Most customers, especially those “just looking” are hunting for a bargain. They know what they want but aren’t ready to pull the trigger. VIP clubs that offer “Exclusive Savings” and “Member only Sales” to enrolled customers are a time-tested model to stay top of mind and deliver regular calls to action to catch a customer when she is ready to purchase. “We run sales on this product specifically for our VIP Members” is an extremely effective strategy if a customer likes a product, but not necessarily the price.
Once your value offer and sales procedures to capture customer emails are in place, it’s time to integrate your new email list into an inbound marketing strategy which utilizes email marketing, social media, content offers, and landing pages.
What’s that…Don’t you have an inbound marketing strategy? Oh dear. Find out how to get one at www.kng.marketing